xd999's Privacy Policy
Your personal information is completely safe with us — xd999 follows a strict data protection policy to ensure your privacy.
Introduction & Applicability
xd999 is a trusted online betting and casino platform operating for users in Bangladesh. This privacy policy ("Policy") describes how xd999 collects, stores, processes, and protects the personal information of users on our platform.
This policy applies to our website, mobile version, and all related services. By creating an account on our platform or using our services, you agree to the terms of this policy.
Important: Please read this policy carefully. If you disagree with any of its terms, please refrain from using our platform and contact our support team for assistance.
xd999 believes you should have full control over your personal information. That is why we always transparently communicate what information is being collected and how it will be used.
What Information We Collect
xd999 only collects information that is necessary to operate our services properly and provide users with the best experience. We collect information in the categories described below:
2.1 Registration & Identity Information
- Full name and date of birth (for age verification)
- Mobile number and email address
- Username and password (stored in encrypted form)
- Address (city and country)
2.2 Identity Verification Information (KYC)
To ensure secure transactions and prevent fraud, xd999 may request the following information to verify a user's identity where required:
- National ID (NID) or passport copy
- Bank account or mobile banking information (for verification purposes only)
2.3 Financial Transaction Information
- Deposit and withdrawal amounts and timestamps
- Payment method used — bKash, Nagad, Rocket, Upay, or bank transfer
- Transaction reference number
2.4 Gaming & Activity Information
- Betting history, slots and casino game activity
- Bonus usage and wagering progress
- Login times, session length, and user behavior patterns
2.5 Technical Information
- IP address, browser type and version
- Device type (mobile / desktop) and operating system
- Cookies and session tokens (see details below)
- Referrer URL (where you came from before visiting our site)
Purpose of Using Information
xd999 uses collected information only for the following legitimate and recognized purposes. Selling to or unauthorized use by third parties is strictly prohibited.
3.1 Account Management & Service Delivery
Information is used to create and manage your account, process transactions, and ensure gaming services. It is also used for distributing bonuses, determining VIP levels, and providing personalized offers.
3.2 Security & Fraud Prevention
To prevent unauthorized access to accounts, identity theft, and financial fraud, xd999 analyzes technical data and transaction patterns. This is done in the interest of all users.
3.3 Legal & Regulatory Obligations
Information may be used to comply with applicable laws and regulations, or to respond to lawful requests from courts and competent authorities.
3.4 Customer Support
Our 24/7 live chat and email support team may use your account information to resolve your issues. This information remains only with the relevant support representative.
3.5 Platform Development & Analytics
We analyze aggregate (anonymized) usage patterns to further improve the user experience. No individual can be identified from this analysis.
Our Commitment: xd999 never sells your personal information to third parties for marketing purposes.
Sharing Information with Third Parties
xd999 may share information with third parties in limited and specific circumstances. In each case we ensure that the third party also follows the same standard of privacy policy.
4.1 Payment Processors
The minimum financial information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is shared. For bank transfers, information is exchanged with the relevant bank.
4.2 Technology Service Providers
Only gaming-related technical information is shared with gaming software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, etc.), which is essential for ensuring their services.
4.3 Legal Authorities
Information may be provided in response to court orders or lawful legal requests from government or law enforcement agencies. In such cases we do not provide any information beyond what is required by law.
4.4 Prohibited Sharing
- Personal information is not sold to marketing agencies or advertisers
- Personal information is not disclosed on social media
- Information is not shared with any unauthorized third party
Cookies & Tracking Technology
xd999 uses cookies and similar technologies on its website. Cookies are small data files stored in your browser that help improve your experience.
5.1 Types of Cookies We Use
- Essential Cookies: To maintain login sessions and security — the site does not function properly without these
- Functionality Cookies: To remember your language preferences and layout settings
- Analytics Cookies: To understand site usage patterns — this information is anonymous and aggregate
5.2 Cookie Controls
You can block or delete cookies by going to your browser settings. However, please note that disabling essential cookies may affect some site functionality, particularly login and transaction related features.
5.3 Third-Party Cookies
Some gaming software providers may use their own session cookies to keep their games running. These cookies are governed by the respective provider's privacy policy.
Data Protection Measures
xd999 uses industry-standard security technology to keep your information safe. Our security measures are continuously monitored and regularly updated.
6.1 Technical Security
- SSL Encryption: All communications are protected by 256-bit SSL/TLS encryption
- Password Hashing: Passwords are never stored directly — they are always hashed
- Firewall & DDoS Protection: Prevents unauthorized access and attacks
- Two-Factor Authentication: An additional layer of security for transactions
6.2 Access Controls
Only authorized personnel, based on their assigned responsibilities, are granted access to your information. All access is logged and regularly audited.
6.3 Data Breach Response
In the event of a data breach, xd999 will promptly notify affected users and take the necessary remedial actions. Our incident response plan is always ready.
Secure Platform: xd999 operates as an SSL-encrypted, secure, and reliable platform ensuring fair play.
Data Retention Period
xd999 does not retain your information longer than necessary. Retention periods vary depending on the type of information.
7.1 Active Account Information
Information is retained for as long as your account remains active and for as long as necessary thereafter for relevant legal and business purposes.
7.2 Transaction Information
Financial transaction and betting records are retained for a set period to meet legal requirements.
7.3 After Account Closure
After an account is closed or suspended, limited information may be kept for a specified period for fraud prevention and legal compliance purposes. Once that period ends, the information is securely deleted.
Your Rights & Controls
As a user of xd999, you have certain important rights over your own information. We respect these rights and commit to applying them properly.
8.1 Right to Access Information
You can request from us to find out what information we hold about you and how it is being used.
8.2 Right to Correct Information
If there are any errors or inaccuracies in your information, you may request a correction. This can be done through account settings or via support.
8.3 Right to Delete Information
In certain circumstances you may request deletion of your information. However, we may be obligated to retain some information due to legal requirements.
8.4 Right to Object to Processing
You may object at any time to your information being used for marketing purposes. We will stop that use immediately.
8.5 How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. We will respond to your request as quickly as possible.
Protection of Minors
xd999 provides services only to those aged 21 and above. We do not knowingly collect any information from minors.
Age verification is a mandatory step in the registration process. If a minor is accidentally registered, their account is immediately closed and any collected information is securely deleted.
If a parent or guardian believes their minor child has registered on our platform, please contact our support team immediately.
Policy Changes & Contact
10.1 Policy Changes
xd999 may update this privacy policy from time to time. The policy may be revised as a result of changes to services, changes in law, or security improvements.
For significant changes, we will notify you via your registered email or through a notice on the platform. Continued use of the platform after a change indicates that you have accepted the updated policy.
The latest version of this privacy policy is effective from 2026. Visit this page regularly to stay informed about updates.
10.2 Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
Our support team is always ready to answer your questions in both Bengali and English. xd999 aims to create a safe, transparent, and trustworthy environment where you can enjoy with peace of mind.
For more details, please read our Terms & Conditions and Responsible Gaming pages. To access the platform, go to the xd999 Login page.